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Customer EmailsCustomer EmailsQuestion: hello thank you for your time i'm using EAS suite and it is very unoften that i get good idle. i've increased the idle delay but still no luck is there anything else to try please.
Answer: Scott,
Most likely it is a flaky USB to Serial Adapter. Make sure that you have the windows device manager open when you plug a USB to Serial Adapter in. Make sure that you visually see the new comm port open appear in the windows device manager. Then run the EASunlock software and plug in your cable.
Other than that, if your comm port is active and working, you should just about always get a connection with the EAS computer. If you still have trouble try a PC with a built in RS232 serial port just for comparison purposes.
Let me know if you have any more questions.
Thanks R. Storey Wilson Question: Hi, I bought an EAS cable one week ago. I have tried the free software dozens of times to unlock my EAS. However, when I click the "Initialize" button, what I got back is "80". The status is "No-Idle". I tried all the delay settings, no difference. Can you help me figure out the issue?
Thanks,
Zhichun
Answer: The good news is that you are gettinga response from the EAS computer. So you have already put some of the most common obstacles behind you.
The EAS computer is power cycled as a part of the communications protocol. The EAS computer is power cycled and the communications begin within a set number of ms after the power cycle. If you are getting 80 or 28 from the EAS computer. Either the power cycle did not work properly or the timing was off. When the power cycle happens, the dash will beep the "Slow 35 max" message and you will hear a clicking under the left hand seat. Try to observe both next time. IF you are getting the power cycle, then you can begin to adjust the Idle delay. Try adjusting the Idle delay in increments of 10. First above 75ms to 85, 95, 105, 115,etc... Then try below 75ms; 65, 55, etc...
Let me know if you have any more questions or problems
Thanks, Storey Wilson Question: Hello Storey
I hope you can help me. I have had these problems with my Range Rover EAS. I used the EAS buddy and the fault message is: "RF signal incorrect"
Do you know what this means?
Thanks in advance
Henning
Answer: The literal meaning of the fault, is "Right Front Height sensor Incorrect Value". This is typically die to a faulty height sensor or a break in the wiring from the height sensor to the EAS computer. Some people believe that the EAS height sensors never fail and that it is the wiring that goes bad. Although I have heard of EAS height sensors failing in extreme high mileage vehicles. Over time, it is possible, that the EAS height sensor can develop a dead spot on the internal potentiometer sweep arm. This dead spot can be observed if you remove the height sensor and use an ohm meter while slowly moving the sensor. An old style analog needle ohm meter would be best, as you should be able to dramatically see the needle movement change inside a dead spot. Question: Good morning,
I saw your video on youtube regarding the compressor pressure sensor and how to test for continuity. If the driver pack is malfunctioning will the sensor still close?
Thanks,
Julio
Answer: If the EAS driver pack is failing, the EAS pressure switch can still physically function normally. When the EAS Driver pack is failing, typically the signal from the EAS pressure switch to the EAS computer is what is disrupted and conflicting.
Let me know if you have any more questions.
Thanks R. Storey Wilson www.RSWsolutions.com Question: Will your EAS buddy V3 USB read and reset my 2000 Range Rover ride height system?, all the lights are on and its in high position and won’t lower
Answer: Steve,
Yes the EAS Buddy V3 will read and clear the EAS fault codes in your 2000 P38a.
In regards to your second question; The original cause of an EAS fault always must be fixed. Most often the cause of an EAS fault is only a transient intermittent condition. Once the EAS fault is cleared the fault may take weeks to return. Although some EAS faults will return in days or seconds. It all depends on the original cause.
Currently you are in what is called "Soft Fault". A soft fault situation will usually lock the suspension out at the standard or extended ride height. A soft fault condition is usually caused by either a failing EAS Height sensor, or a failing EAS Driver Pack. A Soft fault will eventually progress into a full blown EAS "Hard Fault" where you are locked out on the bump stops. Better to deal with the problem now before it drops to the bump stops and leaves you stranded.
Let me know if you have any more questions or problems
Thanks, Storey Wilson Question: I have a 1997 Range Rover 4.6
When I turn off the ignition with the If I set the From access height I have to weight I have fitted new airbags; Arnott gen II kit - they're not leaking. There are no leaks at any of the hose lines o ring points (soapy water tests) The compressor works (checked with If the car has been running for a while (over an hour) then everything works fine, car rises and lowers as required to the correct set heights. I'd appreciate your thoughts on how to get the car back to full working order. Thank you in anticipation,
Mark
Answer: Mark,
My first impression is that you have a Faulty EAS Driver Pack. There are a few symptoms associated with a failing EAS driver pack;
The vehicle will change heights unexpectedly and or unevenly; Suddenly changes heights without being prompted.
The compressor operation is sporadic and not continual; Runs for 30 seconds stops for 30 seconds repeating.
The compressor operation should be continuous when the air tank is low. So for example, if you try to raise the height from access to extended profile, the compressor will need to run until the reservoir is once again full. The compressor should run continuously for about 15 minutes and then stop. Once stopped, and no further air pressure is used, the compressor should not come back on. If the compressor cycles on and off over and over, then this is almost always an EAS driver pack fault.
With your vehicle, next time the compressor runs after you change the heights, monitor whether and how frequently the compressor is running. It should be quickly obvious that it is cycling on and off.
Question: Hey,
I just got EASBUDDY - it is a great tool!
I'm having this code "Vehicle Has Moved" and I don't really know how to interpret it.
Please let me know.
Thank you,
Answer:
Vehicle has moved is a common EAS Fault code. I do not believe that it has anything to do with an actual error condition but rather a code that can help with system diagnosis. Even a healthy EAS system can throw the "Vehicle has moved" fault code.
Question: Hi, Answer: The OBDII port is in the passenger (Right Hand) footwell. Question:
Hi Storey
C
Answer:
I am positive that the P38a Diesel does have a OBDII port. I have sold several of my units to Diesel owners.
If it has an OBDII port, then it is current with the OBDII standards. The port is located under the right hand footwell. It is impossible to see when you are sitting in the vehicle. You must get outside the vehicle and look up into the right hand footwell.
Question: Hi Storey, Tom here, I purchased the Buddy Box 3. The first time I plugged it in last night it cycled through the red and blue then went to flashing green just like it's supposed to and worked perfectly and then I took it in the house and plugged it into my PC and it downloaded the fault code perfectly as well and the only question I had was do you know what the code " Vehicle has moved" means and how do I remedy this problem? The first time I used it back when I first got it it showed the code "exhaust valve stuck closed" and I attributed that problem to the -40 degree weather here in Calgary and moisture buildup in the air storage tank, which is a problem that I'm accustomed to being that I used to be a trucker and know that moisture buildup in a compressor is a common problem. I thought of putting a T-valve on the bottom of the airtank and dumping the air manually after use in winter.
Answer:
The exhaust valve stuck problem can certainly occur at cold temperatures. I would treat this as a watch and wait. If the problem consistently comes back, I would then begin to think about a possible leak in the system or a valve block rebuild.
Why?...
A leak in the system will prevent the EAS compressor from filling the tank quickly. The EAS computer will then begin to guess as to why this may be happening. One of the EAS computers ridiculous guesses is sometimes a stuck exhaust valve. Cold temperatures cause leaks in the system as rubber will loose its ability to seal properly against the sealing surfaces. The valve could indeed be stuck, but I think it could be a cold weather leak.
Vehicle has moved is not really a fault code, but rather a troubleshooting code. A perfectly healthy EAS with no leaks or problems, will throw the "Vehicle Has Moved" code.
Question: Storey,
Answer: Does the compressor run when the EAS faults are cleared and everything is plugged back in (i.e...unmodified system)?
If the compressor does not turn on my itself, then there is a problem with either the compressor wiring/relay, the pressure switch, or the thermal switch. The thermal switch is the most likely candidate.
If the compressor does turn on by itself, it should run continuously until the tank is filled. If the compressor runs intermittently (on and off every 15-30 seconds) then the problem is a bad EAS Driver pack.
If the compressor turns on by itself and runs for longer than 15-20 minutes before shutting off, then the compressor piston seal is bad.
Question:
Since I last emailed you I have rebuilt the compressor and the valve block. Jumpered at the ECU cable to raise the vehicle all the way up and lower all the way down. All works great. Plugged the ECU back in and the compressor fails to run longer than a few seconds. I jumpered it at the relay and it pumps the suspension up. There are no faults - yes I got the program to stop showing 253. It was a miswire on from the db9 plug and wire color code.... I guess not all manufactureres follow the color code guides.
Answer:
IF the compressor cycles on and off every 30 -60 seconds, then this is almost always a failure in the EAS Driver pack. The EAS driver pack is located directly under the EAS compressor. When it fails, all sorts of strange things begin to happen with the valve block and the EAS compressor. You might also check the EAS pressure valve. The thermal switch on the back side of the compressor can also be a source of failure. When the thermal switch fails, the compressor will cycle off but not come back on until a very lengthy period of time. The compressor may even fail to ever activate if the thermal sensor has failed completely. The thermal switch is located on the rear of the compressor housing, next to the motor brushes. Visual inspection is almost always useful first, as failure can also be because of a physical malfunction. The compressor motor armature can loose a bushing which can make physical contact with the thermal sensor. This can cause incorrect intermittent overtemp signals from the thermal sensor.
Question: Storey, Answer: The vehicle has moved fault is common and nothing to worry about. It is more
Question: Hello Thank you for the EAS fault code reader and . It is amaising:) Can you please tell me what this means? FR Valve Stuck Closed Thanks Dag Roald Norway
ANSWER:
All leaks in the EAS system must be found before any of the EAS Fault codes can be used. I would guess that you have some worn air springs or a leak in one of the oring junctions. The fault that you are experiencing is usually never a stuck valve, but almost always a leak in the system. What happens, is that the EAS computer triggers the valve to raise a corner. When nothing happens over a period of time, the EAS thinks that the valve is stuck closed. In reality, a leak in the system has depleted all of the air pressure and that is why the corner is not moving quickly enough.
Find the leaks first.
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